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Once your order is shipped, you’ll receive a tracking link by email. You can use it to follow your package until delivery.
We accept major cards and secure payment methods such as Visa, Mastercard, PayPal and Bancontact when available.
If your order has not entered production or shipping, contact us as soon as possible and we’ll do our best to help.
Yes. Your order confirmation and invoice details are sent by email after purchase.
We ship to many European destinations and selected international locations. Available delivery options are shown at checkout.
Most orders ship with tracking after production. The exact delivery estimate is shown at checkout before payment, and your tracking email lets you follow the parcel from dispatch to delivery.
Free shipping is shown automatically at checkout when your order qualifies, for example on eligible orders over €75 in supported locations.
Check the tracking link first for carrier updates. If the parcel has not moved for more than 3 business days, send us the order number and we’ll help trace it.
Found the delivery details you needed? Choose a piece and review the exact shipping options at checkout.
Browse ready-to-ship designs →Standard, non-personalized items can be returned under our return policy if they are unused, undamaged and packed securely, ideally in the original packaging.
Email us within 48 hours with your order number plus clear photos of the package, label and damaged product. We’ll review it and arrange the right replacement or solution.
Once the return is received and inspected, we process the refund to the original payment method. Your bank or payment provider may need a few extra business days to post it.
Custom or personalized products may be excluded from standard returns unless they arrive damaged or faulty.
Pick a finish and size knowing support can help if something arrives damaged or not as expected.
Shop with confidence →Use a soft, dry microfiber cloth. Avoid harsh chemicals, abrasive materials, and excessive moisture.
NexArt aluminium posters are designed to be durable, but we recommend avoiding direct exposure to excessive humidity or water.
Our prints are designed for long-lasting vibrancy. For best results, avoid prolonged direct sunlight exposure.
The surface is durable, but like any premium finish, it should be handled carefully and protected from sharp objects.
The system avoids drilling. For best results, use it on smooth, clean, fully cured indoor surfaces and follow the install steps before applying pressure.
Smooth painted walls, sealed tiles, glass and flat cabinetry usually work best when dry and dust-free. Avoid textured plaster, flaking paint, wallpaper, brick and damp areas.
Yes. The poster can be removed from the magnetic plate and repositioned easily, making it simple to adjust or swap designs.
Your NexArt poster includes the magnetic mounting elements needed for installation. Contents may vary depending on size or bundle.
Still checking wall compatibility? View the full mounting guide before choosing your artwork.
See magnetic mounting →You can usually place an order without an account, but creating one makes it easier to track orders and manage details.
Use the password reset link on the account login page. You’ll receive instructions by email.
You can update saved addresses in your account. For active orders, contact support as soon as possible.
If you created an account, your order history is available in the account dashboard.
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