Privacy Policy

Introduction

This Privacy Policy explains how [COMPANY_LEGAL_NAME] ("NexArt", "we", "us" or "our") processes personal data when you visit our website, contact us, create an account or place an order for our glossy aluminium posters with magnetic mounting.

This page is a structured starting point and must be reviewed and completed for your actual business setup before publication.

Who we are

Website operator: [COMPANY_LEGAL_NAME].

Registered address: [COMPANY_ADDRESS].

VAT number: [VAT_NUMBER]. Business registration number: [BUSINESS_REGISTRATION_NUMBER].

Contact email: [COMPANY_EMAIL].

Personal data we collect

Depending on how you use the website, we may collect identification details, billing and shipping details, email address, phone number if provided, account login data, order history, customer support messages, technical data such as IP address and browser information, and cookie consent choices.

How we collect data

We collect data directly from you when you fill in forms, create an account, subscribe to marketing, contact us or place an order. Some technical and cookie data may be collected automatically when you browse the website.

Why we use your data

We use personal data to operate the store, process orders, deliver products, provide customer support, handle returns or complaints, secure the website, comply with legal obligations, improve the customer experience and, where applicable, send marketing communications with the required consent.

WooCommerce orders and checkout data

NexArt uses WooCommerce to run the online store. Checkout data may include your name, billing address, shipping address, email address, phone number, purchased products, order notes, tax details and order status information.

Payment data

Payments are processed by payment providers. NexArt does not intend to directly store full payment card details on its own servers. Payment providers may process payment identifiers, transaction status and fraud prevention data according to their own terms and privacy notices.

Shipping and delivery data

We may share the data needed to deliver your order with shipping carriers, fulfilment partners or delivery service providers. This can include your name, delivery address, email, phone number if required by the carrier, package details and tracking information.

Customer account data

If you create a customer account, WooCommerce may store your login credentials, account email, billing and shipping addresses, order history and saved preferences. You are responsible for keeping your account password confidential.

Contact form data

When you contact NexArt through a form, email or support channel, we process the information you provide so we can respond to your request and keep an appropriate support record.

Newsletter and marketing

[IF_MARKETING_ENABLED] If newsletter or marketing tools are enabled, we may process your email address, consent status and interaction data to send updates, offers or product news. You can unsubscribe at any time through the link in our emails or by contacting us.

Cookies and analytics

[IF_ANALYTICS_ENABLED] If analytics tools are enabled, we may process aggregated or pseudonymous browsing data to understand website performance and improve the store. Please see our Cookie Policy for more information.

Legal basis for processing

Depending on the context, we process personal data because it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, protect the website, or because you have given consent.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, including order fulfilment, accounting, tax, legal, support and security requirements. Specific retention periods must be completed according to applicable obligations.

Who we share data with

We may share relevant data with hosting providers, WooCommerce-related service providers, payment providers, shipping carriers, email providers, analytics or marketing providers if enabled, professional advisers and public authorities where legally required.

International transfers if applicable

Some service providers may process data outside Belgium or the European Economic Area. Where applicable, NexArt should ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Your rights

Depending on applicable law, you may have rights to access, correct, erase, restrict or receive your personal data, object to certain processing and withdraw consent. See our GDPR & Data Protection page for more detail.

Security

We use reasonable technical and organisational measures to protect personal data. No online service can be guaranteed to be completely secure, but we aim to keep access limited to people and providers who need it.

Changes to this policy

We may update this Privacy Policy when our website, providers, legal obligations or business processes change. The latest version will be published on this page.

Contact

For questions about this Privacy Policy or your personal data, contact us at [COMPANY_EMAIL].